We are in insane crunch mode right now as tech and art are wrapped for the holiday season. Nights are late, mornings are early and it can get pretty intense. So we started throwing these balls at each other. It’s cathartic! In fact, your blogger may have had a ball thrown at him after taking this photograph.
4 Comments
I’ve liked your polictical cartoons and really like you Website.
I need some stress balls. Do you realize you guys auto-renew your customer’s credit cards, and the only way to cancel the auto-renew is to call and leave a message with a bunch of details (you do remember the date you signed up for JibJab, don’t you) on an answering machine? Don’t ya just hate when a company makes it easy as pie to sign up, but kind of tricky to cancel. Heck, no one likes auto-renew, why do you guys push that on your customers? I sure would like JibJab more if you just sent a renewal notice, and asked your customers if we wanted to renew. But that’s looking out for customers, and I guess there’s more money in auto-renewals. Like big business and politicians, everyone (including JibJab) seems to be out to screw the little guy. You guys make me need stress balls.
Rob – We heard you loud and clear. We agree that having to call in to cancel an auto-renew on a voice message service is a really, really bad customer experience and we are embarrassed that it took an angry customer rant on our blog to light a fire under our ass to come up with a better solution. Effective immediately, Members can cancel their auto-renew by simply emailing us at cxlautorenew[at]jibjab.net. All they need to do is include (i) the email address they used to create their JibJab account and (ii) the full name on the credit card used to purchase the Membership and we will gladly turn off the auto-renew. We are very sorry for your bad experience and, on behalf of all the customers who will not experience the same frustration in the future, we thank you.
K, wow, I guess this means I love you guys again?